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Frequently Asked Questions
Orders are prepared with care. Delivery estimates and tracking details are shared after your order ships; check the shipping information at checkout for current options.
You have 30 days to request a return. Returned products must be unused, undamaged, and in their original packaging. Return authorization is required before anything is shipped back. Never send merchandise to a supplier or business address without authorization.
For buyer’s remorse returns, customers are responsible for return shipping. Any supplier restocking fee will be deducted from the refund. Some products may be non-returnable or final sale when the supplier does not accept returns. Original shipping charges are generally non-refundable for voluntary returns.
Damaged, defective, lost, or incorrect products are handled separately; please contact our support team for assistance.
Refunds are issued only after the supplier receives and approves the return.
Always follow the age guidance, warnings, and care instructions supplied with each product. Use items only as directed and supervise your child. Contact the manufacturer or a qualified health professional if you have product-specific safety questions.
Use the sizing guide on the product page and compare its measurements with your child's current measurements. If your child is between sizes, consider the fit notes listed for that item.
Care instructions vary by product. Follow the cleaning and maintenance directions on the product label or included instructions, and check the product page for additional guidance.